Your brief, answered - and what each tier includes.

Customers with multiple branches - one code or many?

We recommend one debtor code per branch, with each branch grouped under a single parent-company record. You get a company view that rolls up all its branches, but each branch keeps its own code, its own orders, and its own receivables. This matches how AutoCount handles debtors, keeps credit control clean per branch (limits can differ by branch), and avoids the tangle of splitting one shared code later. You still see the whole company at a glance.

You don't want the front line to see many SKUs

The system uses a two-level model. Your team keys and sells one Item (name, photo, price, quantity available). Behind the scenes an Item can be made of one or more physical boxes - but the salesperson and stock-check screens only ever show the Item and how many are available. The boxes exist only for the warehouse to scan and stock. This is also the foundation for the future picture catalog you described.

A multi-box item (WA-032-10 = boxes A + B) - how do we price it?

The price sits on the Item - WA-032-10 = RM300. The A and B boxes carry no price of their own; they are the physical pieces that make up one sellable set. Stock is counted and shown at the set level: with 10 of box A but only 7 of box B, the system shows 7 available (7 complete sets), never a confusing "10 and 7". An Item can also carry more than one price - customer price tiers and a quantity-break (MOQ) price.

Do item codes need to match AutoCount?

The WMS sends AutoCount a single Item code that matches your existing item list - e.g. WA-032-10. The individual boxes (-A, -B) never leave the WMS; AutoCount only ever sees the one clean item. Documents up to the Delivery Order are produced in the WMS, invoicing continues in AutoCount, and the codes align on both sides with no box clutter on the accounting side.

With no finance module yet, how do we process returns?

The stock side of returns works from day one: returned goods go back into inventory as Returned (resellable) or Damaged (write-off), and opened boxes whose parts were used for a replacement move into the quarantine area with a remark and next-action. The money side - a credit note or refund - comes with the Phase 2 finance module, or is raised manually in AutoCount meanwhile. So returns are fully tracked as stock now; the accounting entry follows your finance path.

If an SO has 10 items and 5 go out on a DO, does the balance expire?

Yes. The 5 that were delivered stay delivered. The unshipped balance of 5 stays open and, if still not delivered 2 months after the order date, is automatically cancelled - the reserved stock is released back to inventory, and you rewrite a fresh order for whatever is still wanted. The 2-month window is a setting you can change.